Ready for your first crawl?
Follow the quick start guide, from opening a website to exploring your crawl results. Find installation help and more in the user guide.
Start your first crawlSupport & community
Better SEO.
Better together.
A tricky crawl? A bright idea? You’re in the right place. Get help with SEO Web Spider and connect with people who love getting into the details.
Our community is on Facebook. You may need to sign in to join.
Facebook community
Let’s connect
Small questions.
Big possibilities.
Make our Facebook group part of your SEO toolkit. Start a conversation, swap crawling tips, and share what you’d love to see next.
- Crawling questions
- Tips & discoveries
- Feature ideas
Keep moving forward
A little help goes a long way.
Choose your next step. We’ll help you get back to exploring your website.
Something not working?
Tell us what happened and what you expected. Include your app version, operating system, and the steps that led to the issue.
Email product supportGot a “what if” idea?
A useful feature, a better workflow, or a fresh way to look at crawl data? Bring your idea to the community and start a discussion.
Share your idea in our Facebook group (opens in a new tab)A useful place to start
Less wondering.
More crawling.
A few quick answers to help you find the right support. For detailed instructions, explore the user guide.
info@londonwebfactory.comWhere should I ask my question?
Our Facebook group (opens in a new tab) is a place for product questions, crawling tips, and feature ideas. For a bug report, an account question, or anything that needs a private conversation, email us using the address on this page.
What should I include in a support request?
A little context makes it easier to investigate. Please include:
- Your SEO Web Spider version and whether you use Mac or Windows.
- What you were trying to do and the steps to reproduce the problem.
- What you expected to happen and what happened instead.
- Any error message or a screenshot, with private information removed.
Where can I download the latest version?
Visit the Downloads page for the current version and the Mac and Windows installers. If you’re having trouble, include the version you’re using when you contact us.
Can I get help without Facebook?
Yes. Email info@londonwebfactory.com with your question. You don’t need a Facebook account to contact us for product support.